Email us at: email@example.com
If you're not happy with your recent purchase, you are welcome to return it for a refund or exchange.
We are unable to accept returns at present until our stores have re-opened and the government decreases the nationwide alert level. We will advise once our stores re-open.
Returned goods must be unused, unaltered and unwashed with all original tags and packaging enclosed.
We can only accept returns purchased from our online store.
Discounted/Sale items will not be refunded unless they are faulty.
Each purchase is entitled to one free exchange, for multiple exchanges you will be charged an additional shipping cost. Magazine's customer service will contact you for card details.
Sale items purchased online can only be returned for an exchange once.
Magazine Designer Clothing is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Shipping costs back to Magazine Designer Clothing are the responsibility of the customer unless the returned goods are faulty.
Please note that return and exchange policies are subject to change in conjunction with some promotions. If you need any further clarification of these policies or help with your purchase please email firstname.lastname@example.org
Simple steps to Return or Exchange
- Re-package your garment and include proof of purchase, along with the returns form.
- For International returns you must include a copy of your original invoice and your customs document, to avoid delays.
- If a description of contents is required on customs declaration for returns please specify as ‘Returned Goods’
- Write your name and postal address on the back of the package.
- We cannot process your return until the goods are received into our warehouse.
- We reserve the right to deny a return, if the goods returned do not meet our return policy requirements.
- We are unable to exchange or refund used, laundered or customer damaged goods.
- We are unable to refund sale items.
- Please note that the shipping charges or any related expenses (custom fees, etc.) cannot be refunded.
- The cost of delivery for returns and refunds is not refundable.
- A further delivery charge will be required for re-sending the exchange.
We will assess the item once returned to ensure it meets our criteria before a refund or exchange will be processed.
Please allow 5 to 7 working days for exchanges and refunds to be processed once we receive them. We will endeavour to keep you updated on the status of your exchange or refund.
Your refund will be credited to the original purchaser’s credit card.
Please note, card refunds may take up to 3 business days for your bank to complete, depending on their processing time. This can vary between card issuers.
Faulty or Incorrect items
A faulty or incorrectly sent item can be exchanged or returned for a refund of the purchasing price. We must be advised of faulty or incorrect goods within 7 days of purchasing the item.
Items that are damaged as a result of wear and tear are not considered to be faulty. If you have an item that is faulty and you have worn it, please send it back to us clean. Soiled returns will not be accepted.
Email us at: email@example.com as soon as possible.
We will repair, replace or refund the item within 7 days of return receipt. Magazine Designer Clothing will refund the shipping amount to return the item and cover shipping costs to replace or return an item to you if an item is faulty.