"It’s just so friendly – it’s not what I get in other shops. They remember who you are and what you’re doing. It’s the personal service that really stands out, and the clothes choice. Like when I went for an interview and dashed out of my job with about 35 minutes to spare and in the shop it was “Great. Great. Great!” because I ended up buying a dress, a jacket and a necklace that all went beautifully together and I couldn’t have done that without them saying “Here, try this on, try that on.” They’re really helpful with dressing. They seem to quickly sum up your figure and the sort of clothing you like." - Lesley
"I had checked out the online sites for clothing size 26 women – and could not find the styles I wanted, or not in my size. This is when I happened upon Magazine (on the net) and thankfully found what I was looking for, however they are not an online business as far as sales go. Taking the plunge nevertheless, I phoned the Mt Eden store and spoke with Lisa. I needed serious help, but someone with plenty of understanding as I’m not physically able to run around town, or even get there easily. The wonderful Lisa went as far as sending me pics via her mobile phone of clothing that she thought might suit, and that I may not have seen on the actual website. After many phone calls back and forth and Lisa going completely out of her way, I found what I wanted and she organized to mail it to me! I found Lisa to be a champion, nothing was a bother to her and I’m THRILLED with my purchases! She now knows my style and shape and will contact me if anything she feels might be of interest floats into the shop." - Alison
"I think they operate a really good business with really nice people and they take care to get the right sales people. I’ve developed quite a personal relationship with them. They’re very perceptive, very aware. I’m in a busy job – a senior level manager with very little time. You want things done unobtrusively. They never force stuff on me that I don’t like. If I’ve tried something on and they don’t think its right for me, they’ll say so. They’re very respectful and I feel like I’m dealing with people who are on a similar wavelength. I can go in there and spend an hour or more and I actually find it a pleasure." - Alison
"OK to start with I do not shop HATE it infact as bigger than most females hate mirrors etc.
We walked into your Hamilton Store and was looking at a few items which I tried on then you sales lady KATE came over and took over.
She was amazing, understanding and very caring, I enjoyed every minute in that shop, first time ever I could say shopping was awesome and did not feel uncomfortable and embarrassed.
You definitely need to praise this girl as you do not want to loose her AMAZING AMAZING she is a gem!" - Happy Taranaki Shopper
"I like the style of their clothing and I like to see what’s there as each season comes along. The staff are always very friendly, very welcoming. I’ve been going there for a while, and I like the way they show you things because they’ve formed a pretty good idea that you’ll like them. They know your taste and your style and there’s no pressure on you." - Marguerite
"Some fashion stores selling larger sizes are high end and very expensive, and some sell one brand whereas Magazine sells heaps of different labels, plus accessories and everything. It really is that one-stop-shop and they cater for all occasions – the casual, the dressy and the in-between. I like to mix and match and have options and look like I’ve gone to several different shops to buy my wardrobe, so it’s great that they have a wide range of labels." - Leah
"When my usual store closed down I thought, “Oh, flip – so now I’m just down to this and this to choose from.” Because there aren’t many larger-size clothing stores around. But it was such a pleasant surprise to go in to Magazine and try on half a dozen things and they all fitted beautifully. Just that relief of realising, “Oh, I can shop here. This is going to be cool!” Because a lot of stores go up to size 16, or 18 maybe, and then they stop. They just don’t go that little bit extra. But Magazine caters beautifully for me so I’m very happy." - Leah
"I just enjoy the total experience of shopping at Magazine… with their customer service, their nice staff, their honest opinions, their fantastic sizes, what more can I say?" - Lesley
"I’d like to commend you on the service I received in your Taihape Shop. Moira gave me excellent service and advice and made a wonderful choice when I bought my ‘Mother of the Bride’ outfit. Thank you again Moira for your wonderful and excellent service. I’m sure I’ll be back again in the future." - Anne
"I really want to keep the store where I shopped my secret so I don’t end up with competition from other enthusiastic shoppers shopping for my size. Finding wonderful clothes to fit us plus sized ladies is not easy. So I will tell you besides Auckland there are equally fabulous stores in Tirau, Mt Maunganui and Palmerston North which also have fabulous clothes and fabulous fashion assistants. Happy shopping everyone." - Anne
"I am a loyal Magazine shopper, having shopped at all your North Island stores. I enjoy clothes, looking good, feeling good, fashion, design and of course shopping. What has always impressed me about Magazine Stores is your service culture. It is the thing that is universal throughout your stores, and makes you different and stand out from the crowd so to speak. So in saying that I am used to and to a degree now expect the Magazine service ethos that you have proudly instilled in all of your stores.
Kate, to me though, deserves special mention as she is such a standout going above and beyond. Her enthusiasm is infectious, she is the consummate professional , knows her stock, her store, how to sell, and more importantly how to make you look good/feel good and so enjoy the Magazine experience.
I travel a lot globally, and of course it goes without saying I shop a lot too. Without question she would be in the top 1% of sales people. She is in fact way more than that, she makes the whole experience, and makes a great relationship with you. I have had many opportunities to watch her interact with other customers in your store, and this is her consistent approach.
I cant speak highly enough of her , and testimony to her expertise and all round professionalism – recently I went in to look at/purchase a $129 top seen on your latest email-$1500 later I walked out. The experience was magic and I felt so good with some extra stunning styles.
Keep up the great work!" - Bronwyn
"This is the first time I have visited your store in Palmerston North. From the moment I walked in I was greeted and made to feel very welcome and comfortable. I didn’t have a clue what I really wanted, all I knew was that I wanted a dress to wear for a special occasion.
Robyn introduced herself and then went about finding what my size was and what would suit me. After several outfit changes I finally found 3 dresses I really loved but unfortunately they did not have the dresses in my size. Robyn very calmly and patiently went about making some phone calls to find said dresses in my size and she was successful in locating 2 for me.
I look forward to getting the call to say they have arrived for me to try on. Congratulations Magazine – Robyn is amazing. I also love how subtly she encouraged me to try on outfits that were out of my comfort zone that I would not have even tried." - Marlene
"They’re honest in their opinions. They don’t put you in a fitting room and say “Oh, that looks lovely” when you know damn well it looks horrible. But they don’t say “I don’t like that on you” either. They say “I think we can do better than that – I’ll go and get you something else.” They’re very diplomatic but they’re honest in their opinions. The other thing is they don’t hard sell. They work within your budget. And the sizing is great." - Lesley
"Just wanted to say how much I enjoy shopping at your Takapuna store. Adele and Lois are very helpful and full of good suggestions, I often come out with more than one piece of clothing even though I was only there to look. It is very unusual to get the great service they provide, and it keeps me coming back. Thank you for the great shopping experience." - Fiona
"I found the Takapuna store well stocked in my size and was able to choose a Mother of the Groom outfit with ease. Adele provided wonderful customer service and really went the extra mile. I will be back." - Anne
"I have become a “regular” at your Mt Eden store; Lisa is fantastic and knows what I like, so I always leave smiling. I recently discovered ‘Jellicoe’ and LOVE it so much that now Lisa txts me when new stuff comes in. Magazine is my all time favourite!" - Kaye
Just wanted to thank you, the outfit I purchased from your old Mt Eden branch for my daughters wedding in Feb made me feel almost as gorgeous as the bride. -
I’ve been to other shops that cater for my size but their clothes do nothing for me, they’re pretty ordinary. I like something that’s a bit different and I find Magazine’s clothing has just got a bit more style. I actually get stopped in the street and asked where I shop! I’d hate to see Magazine disappear because it’s my favourite shop. - Raewyn
I had the pleasure of shopping at your branch in Palmerston North recently. The sales people were most helpful and the outfit that I chose for my daughters wedding was gorgeous. People commented on the outfit all day. I will certainly be back to shop at a Magazine. - Ruakohatu
I just feel I have to express my delight in having the most amazing experience at Magazine Clothing. We entered your store to be greeted by a bubbly lady who knew her stock and with no pressure myself and my sister were able to spend a considerable amount of money with no persuasion. Being an odd shape I loathe clothes shopping but she gave me an experience I have never had before and I am on such a high. The fact I could come out with an outfit for my daughters wedding right from the full outfit to the accessories has taken a load off my mind. Our day with her was just such a pleasure. Congratulations on having such a fabulous person who knew her stock and what works for different shapes. - Sherolyne and Wendy
I go there because the clothing fits, the sizing’s good, they’re professional in their approach toward you and they individually customise… very quickly they sum up your hair colour, skin colour and decide your dress colour – whether it’s winter, summer, autumn. And they always ask the important question – what are you looking for? Is there anything in particular? Is it for an occasion – or whatever? And they start putting together outfits for your approval to try. I know I can go there and get good service. I’m a retail manager and I’d say their customer service is way ahead of most retail outlets. - Lesley
I wish to commend you, not only on your great fashion range, but especially on the friendly service of Nanette. Her patience and expertise in selecting just the right garments to suit my lifestyle, is second to none. She always has me walking out the door feeling a million dollars! Thank you Magazine, for the fabulous clothes, and Nanette’s professionalism. - Erin
I love the clothes and things but also the camaraderie, the people. It’s quite social but it’s also very helpful. They have some fabulous clothes and there’s always something new and different, something to lust after, but it’s the people that make it. One thing is pretty clear, it doesn’t matter who you are or what you are, there’s acceptance. They’re very accepting of your body shape. You can’t get that through buying online. You can ask their opinion and if things aren’t working, they’ll tell you. You feel secure in there and safe. It’s a unique place to go. Every time I go in there, I know there’s going to be something that’s totally yummy, that’s going to really ping out at me. So it’s a yummy place to go to feel safe and comfortable and be inspired by. - Annette
Good morning, on Saturday I called in to the Palmerston North branch and purchased a 6 way red cape for my wife. I wanted to commend the service person who I assume is the manager on her great service.
She was great to deal with and even went as far in trying on a piece so I could get a gauge on what it would look like on.
She was very friendly and helpful and I was pleased to be able to purchase this item from her.
I had been looking for a top for my wife that afternoon and had visited a few stores but by far she was the best in service.
Can you please pass on my thanks and I hope to be able to purchase further in future. Outstanding! - Brian
The other thing I love about Magazine is all the jewellery and accessories. It’s kind of like a one-stop-shop! I’ve had to go to a couple of formal events and a wedding and I’ve been able to go to Magazine and do everything when I was actually expecting to have to go here and there. But it hasn’t happened that way – I’ve literally walked in and walked out with everything I need. - Leah
I recently made purchases at your Mt Maunganui, Pt Chevalier and Takapuna stores.
While the bulk of the purchases were at Mt Maunganui I feel I need to comment on the calibre of all your sales staff in all the stores I have purchased from. Without exception they were outstanding, friendly, helpful, and knowledgeable. It’s been a pleasure dealing with your company. - Gaye
Magazine is just amazing. I’m always seeing something new, something different. I go in there and think “Oh, I didn’t see this when I was in here the other day!” They have feminine clothing and they have smart, stylish clothing as well. They do larger sizes and I find Magazine’s clothes fit me whereas in other shops they don’t always fit me. They have the small sizes as well and they go up. And they have lovely jewellery but it’s not overly expensive. I like all the different accessories – the handbags, belts and necklaces and earrings.
I recently had to purchase a “mother of the bride” out fit for my daughters up and coming wedding. My daughter had seen your advert in a bride book advertising sizes for the larger lady… so off we went. Within 15 minutes of being in the shop Moira had presented me with numerous choice of garments and soon after a good choice was made complete with jewellery to match. The whole shopping experience was FANTASTIC. It was like shopping with 3 friends, Moira, myself and my daughter… she made the whole experience fun. I’m not a good shopper and was dreading the drudgery of trying to find something that would fit and look good but thanks to Moira’s expertise and innate fashion sense I was sorted in no time at all. It even made the amount I spent less painful. A great team member you should count yourself lucky … cheers! - Yvette
I am a regular customer at your Mt Eden store. I love the clothes but have little confidence in my taste or my ability to find things on the racks and so particularly appreciate the wonderful service that your manager Lisa provides. She has a really good understanding of what I like and goes to great lengths to help. The last time i was in she was wonderful as I was agonising over an outfit for my son’s wedding. I am very grateful to her and for dependably good and friendly service.
I visited your Pukekohe Magazine Designer clothing store to see if I could find a suitable outfit for an upcoming function. I really needed someone to advise me as I have recently gained some weight and don’t have the same confidence I once did when choosing an outfit. The store manager, Lorraine really was exceptional and guided me throughout the entire fitting procedure. She never once pushed me, instead she helped me according to my figure-type, personal preference and budget, working with me and offering me different looks and styles until we achieve the most suitable outfit. Lorraine showed a lot of patience and skill which I feel she should be recognised for. Until being styled by Lorraine, I always found myself dissatisfied with the customer service I have received in clothing retail. Lorraine is genuine and obviously cares that her client is completely happy with their purchase before exiting the store. Lorraine has made me feel confident with what I am going to be wearing to the function. I couldn’t have done it on my own and Lorraine just took the headache out of it for me. If Lorraine is indicative of what you deliver as a company, then you deserve to succeed. - Denise
The selection of clothes has been fabulous, always something for every occasion and Nanette clearly enjoys the ‘people’ aspect of her position. There is always a warm welcome and she has the wonderful knack of choosing garments/accessories that might not have been thought of. Thanks for the great clothes and service. - Lynn
I would just like to congratulate you on your amazing staff at your Riccarton shop in Christchurch. I went in yesterday to be greeted with a wonderful smile and hello and a conversation about how I was and how was my daughter. It was February since I had been in with my daughter and the young sales lady had remembered!!! I was so impressed!!
Sadly I don’t know her name but this young woman is a gem! She had me trying on so many different styles and letting me know when they were or weren’t okay….such honesty goes a long way when you aren’t too sure yourself. I came away with four items …thanks to her.
The other woman in the shop was lovely too…so friendly and happy. They appeared to be an excellent team together. I came away feeling extremely positive about my shopping experience. Thank you.
Initially I thought it looked expensive from the outside and I wondered whether I’d be able to afford what they had inside. I had been buying cheap clothes from here, there and everywhere and decided I needed to look at my wardrobe and spend money on quality clothes and not have so many. I buy my clothes at Magazine now and it’s cost effective. I buy a few good quality items, and everything matches and goes with each other. I’ve bought quite a few essentials from them… little tops in blacks and whites that go underneath your clothing and I’ve just had so much wear out of them. Once you’ve got the essentials, you’ve got them for yonks. - Lesley
How wonderful to find Magazine out in the suburbs with plenty of parking. The sizing was printed on the window and the windows were displaying some lovely NZ designers and NZ made clothing with exquisite jewellery – I just had to stop! It was such a gracious and warm welcome I felt I could enjoy and browse through the boutique, and as other customers came in some were well known, others said they were looking for something for a special event and nothing was too much trouble for the staff. I fell in love …. and find the garments I have worn have always been much admired. Thank you Magazine from someone who is older but still likes to dress in lovely clothes. - Pamela
Thanks to the lovely ladies in Palmerston North today who helped me spend my Christmas money. They found me some lovely new clothes and made the day feel very special. Well worth the trip from Wellington.
I was given a gift voucher to spend at “Magazine.” I needed an outfit for my first gig in a new career. Adele, at the Takapuna store, listened carefully, asked a few appropriate questions and then she got to work. She knew every garment in the shop and quickly deduced what styles would be right for me. She was professional and gave me 100% of her focus and time. It was easy to make a purchase because I was fully informed on all my options. I recommend shopping at “Magazine.”
I am writing to commend you on the service I received in both the Taihape and Tirau stores, recently.
At both stores I was greeted warmly, made to feel welcome and cherished, and had excellent service.
The clothes were sensational and you cater to all tastes and occasions. Opinions given were genuine and there was no hard sell!
Many thanks for a wonderful shopping experience, I shall return!!
I bought a dress one season and I remember going in and saying to them “The dress is so versatile, I’m flying to England and two hours later I’ve got to be at a wedding.” And this black dress I had was just awesome because it just screws up but I said “I don’t want to wear black to a wedding – what can you suggest?” And they went overboard trying to find me a little blue silk top – they got it in from another shop and it was just perfect with it. It’s that going out of their way, not just writing you off. It’s lovely. - Lesley
Today my sister and I shopped in your New Plymouth store and I would like to pass on that we received outstanding service from your staff member Jan. She was friendly, had suggestions without being pushy and nothing was too much trouble. I can honestly say it was the best service I have had in quite some time. Please give her a pat on the back she was truly outstanding. - Dellice
The people who work there are just lovely. They’re happy to serve you and spend time on you, and they show an interest in you. I know their core business is to sell clothes but they chat away and make you feel a little bit special. They don’t try to force the sale. They know me, they know my style, they know what I like. And they go the extra mile. If nothing fits they’ll ring around and get it in pronto from one of their other stores. - Raewyn
I’ve been going to Magazine for about 10 years and I always find something I like. They suit my style – I like the range. I’m a 16, 18, 20 so I find it difficult getting clothes in normal shops and I find it frustrating and probably demoralising when I go into normal size shops. But when I go into Magazine I can always find really, really nice clothes that make me feel good, that are in the right size. - Alison
I had probably the most fun shopping for clothes I have ever had at the Mt Eden store yesterday… My friend Pamela took me there to find an outfit for a rather important wedding and Wendy spent over an hour with me finding the perfect ensemble… I felt so special… Thank you Ladies… I will be back. - Margaret
What sets them apart is the quality of the stock and the styles they have. They know what their customers want and stock with them in mind. So when I want something a little bit special or a little bit different, that’s where I go. I do like the difference that Magazine has – every time I go in, I fall in love with something! - Margurite
Yesterday I went shopping in Christchurch….
At your shop in the Windmill Centre I was treated to a really wonderful shopping experience. The girls were so clever at finding me all sorts of garments to try on and try out, plus they gave me a pair of shoes to wear so the dresses and outfits I tried on looked as they should.
A great big thank you for a great day and a wonderfully fulfilling outcome.
I must say I went to No. 1 shoes after leaving the store and bought a pair of shoes like the ones at the Windmill store, to wear with all the outfits I purchased.
Thanks ladies so much, you were so helpful to me, the clothes are just sooo exciting and I can’t wait to wear my purchases and show them off. I feel so wonderful in them. - Wendy
A friend suggested I try Magazine and now it’s my favourite, favourite store! I’ve got to know the ladies over the last year and they’re so amazing. They have a feel for what I like and know exactly what to go for. They pull some clothes out and say, “I think you’ll really like this.” It makes shopping quicker and you’re not having to rummage, plus they take the time to help outfit you. - Leah
Yesterday I went to your store at Mount Maunganui to see if I could find a dress to wear top my son’s wedding. I was a bit rushed for time as I had my 90 year old father sitting in the car waiting for me. Your two staff, Lisa and Maria couldn’t have been any more helpful- they were wonderful. I explained what I was looking for plus that I was open to ideas and then they set to work!!!
As usual these things take time and Maria even went out to my car – very close to the shop to check on my father and tell him I would be about another 10 minutes – what great service!!!
I also appreciated the way they are honest in their approach to what I was trying on. I have been in shops before where I have overheard shop assistants saying how wonderful a piece of clothing looks/fits someone when in truth – it was awful !!!
Anyway I came away a very happy customer with a lovely outfit.
I used to think it was out of my price range. It’s that perception that it’s a small boutiquey type thing and you feel “Oh, that’s going to be expensive”. But they were so good at suggesting clothes and there was such a good variety that I just felt that it was worth buying less and getting a good quality piece each time. The clothes are different. They’re not what you buy in mainstream stores. And they’re designed to fit a figure that’s not a standard size. You can go to a mainstream store and get a size 16 but it still looks rubbish on you because all they’ve done is block sized it up. They haven’t considered that a size 16 person actually might have a big bottom or a big tummy or big boobs. Plenty of the clothes at Magazine are designed with a fuller figure in mind. I think they’ve got a good eye for clothes and the versatility of them. And it’s lovely to be greeted with such warmth. You think, “These are my friends”. - Lesley
I just wanted to write and let you know of the excellent customer service I received when I visited Magazine Christchurch a couple of weeks ago. I had been recommended by a friend to visit Magazine to look for a “mother of the bride” outfit for my daughter’s wedding.
Unfortunately I was unable to find anything appropriate in Magazine due to my size (6-8) but Jan and Kerry were so very helpful. They recommended a designer they thought would be suitable for the style of dress I was after and where I could potentially find something.
While I did not purchase a dress from your store, the selection of accessories Magazine has is amazing. I will no doubt be back once I am sorted. - Barbara